This is really frustrating news. The cashiers at Golden Farms work long hours, and a really a friendly group. I hope they win their rights. I enjoy shopping there, but hate to support those labor practices. Cheap food always has a price.

We go there for the organic milk deal and the ladies yelling “NEEEXT!”
But the owner was kind of jerky when I had sour milk. I hope they win.

Sadly this is not at all uncommon in restaurants and greengrocers in New York City. For the most part, the consumer will never know, because the cases aren’t generally publicized particularly where settlements are reached.

Thanks Lorna for that post. I’ve felt like that was the kind of place that just wouldn’t ‘get’ the idea of customer service but I’ve never dealt with the manager. I did once get in an argument with a guy cashier there but now I forget the particulars and he was pretty nasty about it. (Could have been the manager.) What a strange customer service model – like they are doing you a favor. The ladies who cashier are pretty much friendly tho’ not overly so (and the guys who are there at odd hours are pretty much okay) but the workers in the aisles just don’t care if you are there or they are in your way. That being said, maybe if the conditions are so bad, they just are that way. There is one fellow who works the aisles who also cashiers sometimes (upward mobility I suppose) who is very nice. I guess Golden Farms believes its own press but no place is invincible.

I’ve never had any run-ins with the owner, but I think you get what you pay for at this store. I’d rather pay cheaper prices for crappy customer service (I hate to say), and at least the lines are fast, unlike Foodtown. I wish the people who run One Stop Market on Caton Ave would open a bigger store. Their prices are little higher than Golden Farm, but they have a nice variety of products and the staff is wonderful.